4Help IT Support Agent [Federal Work Study]
4Help is Virginia Tech’s primary point of contact for Information Technology assistance and we are seeking motivated students who want to help others, build a skillset in problem-solving, and improve their technical knowledge.
The mission of 4Help is to enhance teaching, learning, research, and outreach at Virginia Tech by providing centralized IT support services to affiliates through:
- Constituent support for use of Virginia Tech Division of IT Services and Applications
- Consultations on questions about computing devices
- Advocacy for our constituents and departmental IT support personnel
- Extensive online documentation provided in the Knowledge Base and Service Catalog at http://4help.vt.edu
- Assessment and continuous improvement of User Engagement activities
While helping us achieve our mission 4Help Student Consultants, through a wide range of experiences, are provided the opportunity for hands-on Information Technology experience.
This role will provide technical skills and career-building experience which will contribute to becoming a well-rounded Virginia Tech student entering the workforce after graduation.
This position is currently 100% remote.
For more information, visit:
https://vt4help.service-now.com/sp?id=sc_cat_item&sys_id=8353be880ff30e00005de498b1050e74
Qualifications:
- Strong communication skills
- Must have a strong desire to help others
- Problem-solving and research skills in both independent and collaborative environments
- Functional knowledge of Virginia Tech services including, but not limited to, HokieSpa, Canvas, Office, Course Registration, OneCampus
- Basic functional knowledge of Apple and/or Windows operating systems.
Benefits:
A position with 4Help allows you to master more than just academics:
- Earn $13/hr with opportunities for performance-based raises
- Master customer service skills through serving a diverse population including, but not limited to, students, faculty, staff, alumni, and parents
- Enhance critical thinking skills solving complex IT Support issues
- Gain new competencies through both on-the-job training and experience that cannot be taught in the classroom
- Work with a group of dedicated and experienced IT professionals
About Virginia Tech Division of Information Technology
Headquarters
755 University City Boulevard, Blacksburg, Virginia 24060, United States
Website
Division
The Vice President for Information Technology and Chief Information Officer oversees the division responsible for providing technology and services that enable: -Enhanced support for teaching and learning -Participation and support for research activities -Outreach, partnerships with communities, and advanced networking and communications -Access, security, and maintenance of information systems that allow the university to accomplish its missions